Service Disruption

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All restaurants
Restaurant

The requirements and restrictions applicable to catering business and most of the scheduled premises (details at Annex 1) will be maintained during the 14-day period from February 4, 2021 to February 17, 2021, including the following requirements: from 6pm to 4.59am of the subsequent day, save for specific premises (details at Annex 2), a person responsible for carrying on a catering business must cease selling or supplying food or drink for consumption on the premises of the business; no more than two persons may be seated together at one table within any catering premises; bars or pubs will continue to be closed; and except specified outdoor sports premises, club-houses and hotels or guesthouses, all scheduled premises regulated under Cap. 599F must be closed.

Status: Limited Service
Resumption: 2021-02-17
Last update: 2021-02-24
All game centre, sauna room, gym room, amusement places, public entertainment places, snooker room, ice skating rink, cinema, party room, beauty parlours, pub, nightclub, karaoke room, mahjong room, massage room
Shop

All said places are closed.

Status: Suspended
Resumption: 2021-02-17
Last update: 2021-02-24
Fire Services Department
Civil service

The Fire Services Department (FSD) said that starting from January 28, in addition to the continued provision of emergency services and essential public services, its fire protection units will also resume the provision of some basic public services, including applications for various licences/license renewals, applications for dangerous goods vehicle inspections, fire service installations acceptance inspections of new buildings, compliance inspections of ventilating systems, processing of building plans, handling of matters relating to building fire safety improvement works, etc.

Status: Resumed
Resumption: 2021-01-28
Last update: 2021-02-02
Water Supplies Department
Civil service

The Water Supplies Department (WSD) announced that it will resume the provision of some basic public services upon the implementation of targeted measures to reduce social contact, and measures for infection control of COVID-19. The arrangements for affected public services of the WSD commencing January 28 are as follows: * The Customer Enquiries Centre (CEC) in Wan Chai will remain in service, whereas CECs in Sha Tin, Tai Po and Tuen Mun will be re-opened. The opening hours of the four CECs will be from 10am to 4pm (Monday to Friday). The CEC in Tai Kok Tsui will continue to be closed; * The Document Management Centre (DMC) located on 43/F, Immigration Tower, Wan Chai, will continue to receive submissions of documents, including water supply applications and plumbing proposals. Processing of these submissions will be prioritised according to their category, urgency and other factors. The opening hours of the DMC will be from 10am to 4pm from Monday to Friday.

Status: Limited Service
Resumption: Further notice
Last update: 2021-02-02
Immigration Department
Civil service

The Immigration Department (ImmD) announced that the provision of public services will be resumed at its offices at the Immigration Headquarters, Immigration Branch Offices, Registration of Persons Offices, Smart Identity Card Replacement Centres (SIDCCs) and Births, Deaths and Marriage Registries and the special arrangement of the following types of services with effect from February 1 as follows:Territory-wide Identity Card Replacement Exercise, Visas and extension of stay.

Status: Resumed
Resumption: 2021-01-28
Last update: 2021-02-02
Transport Department
Civil service

The TD will resume the processing of applications for the direct issue of a full Hong Kong driving licence submitted by drop-in box or by post with effect from February 1. However, the Licensing Offices at Admiralty, Cheung Sha Wan, Kwun Tong and Sha Tin will continue to suspend walk-in counter services. The TD will continue to provide counter services for applications submitted by applicants with online appointments and deploy additional manpower to process applications submitted via drop-in boxes, by post, or online. The TD appeals to members of the public in need to use the online appointment services as far as possible. Those who cannot make a prior appointment may submit applications by post or online, or via the drop-in boxes placed at the Licensing Offices from 9am to 5pm from Monday to Friday. To avoid unnecessary delays, the public should submit applications three to four weeks before the expiry dates as far as practicable.

Status: Limited Service
Resumption: Further notice
Last update: 2021-02-02
Inland Revenue Department
Civil service

The Inland Revenue Department announced that the following offices will provide basic public services from January 28: Central Enquiry Counter, Business Registration Office, Stamp Office, Collection Enforcement Sections, Refund Section and Central Telephone Enquiry.

Status: Resumed
Resumption: 2021-01-28
Last update: 2021-02-02
Home Affairs Department
Civil service

The Home Affairs Department (HAD) announced its service arrangements from February 1. Details are set out below.The Home Affairs Enquiry Centres (HAECs) in 18 districts will be open between 10am and 5pm from Monday to Friday (except public holidays) to provide services for the public (between 10am and 5pm on Monday, Wednesday and Friday only for the HAEC in Mui Wo). Counter and hotline (2835 1535) services of the Estate Beneficiaries Support Unit of the HAD will be provided from 10am to 1pm and from 2pm to 5pm between Monday and Friday (except public holidays). The Office of the Licensing Authority will be open between 10am and 5pm from Monday to Friday (except public holidays). All licensing applications in connection with hotels, guesthouses and other premises as well as entertainment are encouraged to be submitted by post or by using e-submission. Application forms and submission details can be found on the webpage of the Office of the Licensing Authority: www.hadla.gov.hk.

Status: Resumed
Resumption: 2021-02-01
Last update: 2021-02-02
Registration and Electoral Office
Civil service

The Registration and Electoral Office (REO) announced that its various enquiry counters and the Electoral Information Centre will resume normal operation starting from February 1.

Status: Resumed
Resumption: 2021-02-01
Last update: 2021-02-02
Legal Aid Department
Civil service

The Legal Aid Department (LAD) announced that the department will adjust its office hours starting from February 1 and will also resume the provision of some basic public services in addition to the continued provision of urgent and essential public services (civil and criminal legal aid application and litigation services) until further notice.

Status: Resumed
Resumption: 2021-02-01
Last update: 2021-02-02
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